Privacy policy

Gopase operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Gopase is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences, process purchases, returns, and exchanges, arrange for shipping, and personalize your shopping experience.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending you promotional communications or showing you relevant ads.

  • Security and Fraud Prevention. We use your personal information to authenticate accounts, detect and prevent fraudulent or illegal activity, and protect our Services.

  • Communicating with You. We use your personal information to respond to your inquiries and provide customer support.

  • Legal Reasons. We may use your personal information to comply with applicable law or respond to valid legal requests.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors, and service providers who perform services on our behalf (e.g., payment processing, fulfillment, shipping).

  • With business and marketing partners to provide marketing services and advertisements.

  • When you consent or direct us to share information with third parties.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. You can learn more about Shopify’s privacy practices in the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe your child has provided us with personal information, please contact us at office@gopase.com to request deletion.

Security and Retention of Your Information

While we use reasonable security measures, no system is completely secure. We retain personal information only as long as necessary for business, legal, or regulatory purposes.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or restrict the processing of your personal information, or to opt out of targeted advertising and data sharing.
To exercise these rights, please contact us at office@gopase.com.

If you reside in the UK or EEA, you may also object to processing, withdraw consent, or lodge complaints with your local data protection authority.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us at office@gopase.com. You may also have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer and process your personal information outside your country of residence. Where required, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, you can contact us at:

Email: office@gopase.com